1.1 General terms and conditions

These general terms and conditions (“Terms”) apply when you as a consumer (“You”) place an order via www.skinome.com (“Site”). The agreement is entered into between you and Skinome Research AB, corporate registration number 559164–0189 (“Skinome”). Detailed contact details and other information about Skinome can be found on the Site. The Terms and Conditions are only applicable to you as a consumer who places orders via the Site.

1.2 Age limit 18 years

To be able to order on the Site, you must be 18 years of age or older. Skinome does not, according to Swedish law, accept credit purchases from persons under the age of 18. Skinome reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal information and/or have payment complaints).

1.3 Reservation

Skinome reserves the right to final sales and any image and typing errors on the site, such as errors in product description or technical specifications, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Skinome has the right to correct such errors and to change or update the information at any time. If an incorrect price has been stated for an item that you have ordered, Skinome will of course notify you of this and await your approval of the corrected price before Skinome continues with the order. All image information on the site should be seen exclusively as illustrations. Such illustrations cannot be guaranteed to reflect the number of items you receive or the exact appearance, functions or origin of the item. Skinome is not responsible for information on the site that comes from a third party.

1.4 The site and its content

The site, and all content on it, is owned by Skinome or its licensors. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written permission from Skinome.

2.1 Terms of purchase

In order to make a purchase through the site, you must accept the Terms and Conditions. By accepting the Terms and Conditions, you agree to comply with the Terms and Conditions in their entirety, and acknowledge that you have read the information about personal data and consented to the use of personal data and cookies in accordance with Skinome's Privacy Policy.

2.2 Purchase agreement

A purchase agreement is only concluded when Skinome has confirmed your order and you have received an order confirmation from Skinome by e-mail. Skinome encourages you to save this order confirmation for any contact with Skinome's customer service. You can cancel your order until it has been confirmed by Skinome. If the order is canceled, Skinome will refund any payments that you or your payment or credit card companies have made in relation to the order.

2.3 Order confirmation

After you have placed an order, you will receive an order confirmation to the email address you have provided as soon as your purchase has been approved.

3.1 Customer information

When you register your user account and/or place an order, you will be asked to provide certain personal information. You confirm that the information you provide is correct and complete and are responsible for any incorrect information. Information about Skinome's processing of personal information can be found in the Skinome Privacy Policy.

3.2 Protect your data

You undertake to ensure that no one else can use your login details. You may not disclose your username and password to any unauthorized person and shall ensure that documents containing your username and password are stored in such a way that unauthorized persons cannot access the information. You shall immediately notify Skinome if it is suspected that unauthorized persons have gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.

3.3 Account misuse

If Skinome suspects that you are abusing your user account or your login details or otherwise violating the Terms, Skinome has the right to suspend you. Skinome also has the right to assign you new login details.

4.1 Prices on the site

When ordering via the site, the prices stated on the site apply. Prices are stated in SEK, EURO or NOK and prices are always including VAT. Prices do not include any shipping charges which are stated separately at checkout.

4.2 Payment

Skinome has the right to charge you when you place an order. Skinome reserves the right not to always offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. Please note that any limitations on payment options are stated on the Site.

4.3 Payment methods

We accept card payments with VISA, MasterCard and Klarna Pay Now, as well as invoice payments with Klarna Pay Later. When you pay with a debit card or Klarna, the payment is handled by our payment partner Shopify Payments to ensure fast and secure payment.

4.4 Refund

For returns, you can see your refund on your bank statement within 14 banking days from the day you received your return confirmation from us. The refund is always made to the same payment card used for the purchase.

Skinome may from time to time offer promotions on the site that may have more favorable terms than what appears in these Terms, e.g. regarding payment or extended right of withdrawal. These more favorable conditions apply as long as the promotion is active and for the specific goods specified by Skinome in connection with the promotion. Skinome reserves the right to withdraw such promotions at any time. In the event of termination or cancellation of a campaign, these Terms apply without modification. Offers on specific items on the site are valid for a limited time and while stocks last.

6.1 Shipping

We deliver throughout the EU and to Norway.

6.2 Delivery time

Goods that are in stock are normally delivered within the number of working days specified when you select the delivery method for your order. Under sections 6.4 and 6.5 you can also see the expected delivery time for each delivery option. Unless otherwise specifically agreed and a delivery takes more than 14 days and this is not due to you as the customer, you have the right to cancel the purchase.

6.3 Retrieving packages

If packages are to be collected, you must do so within the time specified in the notification. Packages should normally be collected in person with valid identification and order number. You will always receive a notification showing where and when packages are to be collected. Notification can be made via email, regular mail and, if you have provided a mobile phone number, also via phone call or SMS.

6.4 Delivery method for subscription orders

We always offer free shipping on your subscription orders. Your subscription orders will be delivered with our default shipping option as below:

Sweden:

Budbee Box (2-3 business days)

When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to a different parcel box at no extra cost once Budbee has registered your order.

Orders to addresses not covered by Budbee are delivered with PostNord.

Norway:

PostNord Tracked Letter (3-5 business days)

Germany:

DHL Home Delivery (2-4 business days)

Rest of the EU:

UPS Home Delivery (2-4 business days)

6.5 Delivery options for one-time purchases

Sweden:

DHL Drop-off Point – 1-3 business days

Budbee Box – 2-3 working days

Budbee Home Delivery – 2-3 business days

Early Bird - 4-5 days

PostNord MyPack Home Small - 1-3 working days

Your order will be delivered to your mailbox. For packages that do not fit in the mailbox or property box, these will be left at the nearest post office.

Norway:

PostNord Tracked Letter - 3-5 working days

UPS Home Delivery - 3-5 business days

For orders within Norway, there is no import VAT or customs duty.

Germany, Finland, Denmark

UPS Home Delivery - 2-4 business days

DHL Service Point - 2-4 working days

DHL Home Delivery - 2-4 business days

Other EU countries:

UPS Home Delivery - 2-4 business days

7.1 Right of withdrawal

When purchasing goods on the site, a 14-day right of withdrawal always applies in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying Skinome within 14 days of you or your representative receiving the ordered goods (the withdrawal period).

7.2 Exercise of the right of withdrawal

When exercising the right of withdrawal, the product must be returned within 14 days from the date you notify Skinome of the exercise of the right of withdrawal. The product must be sent well packaged and in good condition. Returns must be made to Skinome according to the methods and instructions specified by Skinome under section 8.

7.3 Cost and impairment

When you cancel your purchase, Skinome will refund the amount you paid for the item, excluding any return costs. From the amount to be refunded, Skinome is also entitled to deduct an amount corresponding to the decrease in value of the item compared to the original value of the item, if and to the extent that such decrease in value is due to you having handled the item to a greater extent than is necessary to determine its characteristics or function.

7.4 Refund

Skinome will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent you a return confirmation by email. The refund will be made to you via the payment option you chose when you purchased the item, unless otherwise agreed or there are obstacles to such a refund.

8.1 Return

In the event of a right of withdrawal, the products must be unused and unopened for a return to be valid. For a return to be valid, you must also have received the package or collected it from your agent. An uncollected package that is automatically sent back to us does not count as a valid return and we may charge an additional fee according to section 8.3.

If the products are damaged or used, no refund will be given. Always check that your shipment is undamaged upon delivery.

You register your return or complaint here . Fill in your email address, order number and follow the instructions.

For returns we charge a fee:

Sweden: 59 SEK

Norway: 99 NOK

EUR: 9 EUR

If the return/complaint is approved, we will refund the amount for your order within 14 days.

8.2 Unclaimed package

If you do not collect your package and it is automatically sent back to us, we will charge an additional fee for the additional handling cost and we may have to dispose of the product. As our skincare is fresh, it is important to collect it quickly if you have ordered it from a postal agent.

Fee for uncollected packages:

Sweden: 149 SEK
Norway: 199 NOK
EU: 19 EUR

9.1 Right of complaint

The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the goods are defective when you receive your order, you should contact Skinome as soon as possible, but no later than 14 days after you have received your order. Register your complaint here and we will then contact you. Complaints made within two months of you discovering the fault are always considered to have been submitted in a timely manner. You have a 3-year right of complaint on goods purchased on the Site.

9.2 Compensation in the event of a complaint

When the claimed product has been returned and the complaint has been approved, Skinome will compensate you in accordance with applicable consumer protection legislation. Skinome strives for this to happen within 30 days of Skinome receiving the complaint, but it may sometimes take longer. Skinome reserves the right to deny a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. When making complaints, Skinome follows guidelines from the Swedish National Complaints Board, see www.arn.se . More information is available at www.konsumentverket.se .

10.1 Dispute handling

Disputes should primarily be resolved by mutual agreement after discussion with Skinome's customer service (info@skinome.se).

10.2 If the dispute cannot be resolved

If a dispute cannot be resolved in agreement with Skinome customer service, you as a customer can contact ARN (Allmänna reklamationsnämnden), which you can find more information about at www.arn.se. You can also file a complaint directly online via the EU Commission's platform for dispute resolution, which you can find via the following link https://ec.europa.eu/consumers/odr . If you file a complaint via this platform, your case will automatically be forwarded to the correct national dispute resolution body. This dispute resolution body will then contact us and try to resolve the dispute without involving the courts.

In the event of any dispute, Skinome follows decisions from ARN or a corresponding dispute resolution body.

In the event of any dispute, Skinome follows decisions from ARN or a corresponding dispute resolution body.

10.3 Dispute about terms and conditions

Disputes concerning the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and shall be resolved in accordance with clause 13.2 above or, in the last resort, by a general court. These Terms have been established by Skinome on 2020-03-29

Skinome may link to other websites that are outside of Skinome's control, and websites outside of Skinome's control may link to the Site. Although Skinome attempts to ensure that Skinome only links to websites that share Skinome's privacy and security practices as set out in the Privacy Policy, Skinome is not responsible for the protection or confidentiality of any information or personal data that you provide on other websites. You should exercise caution and read the privacy practices of the relevant Site.

Skinome is not responsible for delays caused by circumstances beyond Skinome's control, such as, for example, general labor disputes, war, fire, lightning, terrorist attack, changed government regulations, technical problems, errors in electricity/telecommunications/data connections or other communications, and errors or delays in services from subcontractor due to circumstance stated here. These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. If the circumstance has lasted longer than two months, both you and Skinome have the right to cancel the purchase with immediate effect.

Skinome reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Site. Changes apply from the moment you have accepted the Terms (in connection with a new purchase or when visiting the Site), alternatively 30 days after Skinome has informed you of the changes. However, Skinome recommends that you keep updated on the Site regularly to be aware of any changes to the Terms.

If a competent court, authority or arbitration panel should find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

15.1 Your personal data and how we handle it

When you entrust Skinome Research AB with your personal data, it is important to us that you feel safe. We protect your personal integrity. Your personal data is treated with the utmost respect and in accordance with applicable legislation. This policy describes how we collect and process your personal data when you visit our website and use the services offered there.

All personal data processing is carried out in accordance with the General Data Protection Regulation. The data controller is Skinome Research AB (corporation no. 559164–0189) with address Hornsgatan 172, 117 28 Stockholm.

When you place your order, you agree that we save and use your information to fulfill and provide the service you can expect from us.

15.2 What is personal data?

Personal data is information and data that can be directly or indirectly attributed to a living natural person. Examples of personal data include name, social security number, address, email address and telephone number. It can also include customer numbers, encrypted data and various types of electronic identities such as IP numbers.

Any operation performed on personal data constitutes processing, whether or not by automated means. Examples of common processing operations include collection, recording, organization, structuring, storage, processing, transfer and erasure.

15.3 What information do we collect and why?

Information you provide when you become a customer of Skinome Research AB

When you become a customer of Skinome Research AB, this means that we collect your contact information: name, email address, telephone number, address, delivery method, possible delivery location and IP address.

The purchase agreement that we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to be able to fulfill our legal obligations and fulfill this agreement towards you regarding, for example, delivery and payment.

Data collected during personal contact

When you contact us via, for example, email, contact form or chat, we collect the personal data that you provide to us. We do this in order to be able to answer the questions you have and to handle your case. This may include, for example, information about your name, email address and order number. We also collect information that you choose to provide to us regarding, for example, health conditions or medications.

If your question concerns a complaint, we will process your data in order to fulfill our obligations under applicable consumer law. We do this based on the legal basis that is based on our purchase agreement with you.

15.4 How do we use your information?

Fulfilling concluded agreements

We process your data to identify you as a customer, handle and deliver your order, and to handle invoicing and payment. We also process your personal data to be able to help you if you contact us with questions, comments, or, for example, a complaint.

Information about products and services

We use your personal data for SMS and email mailings with information about our products, services and inspiration as well as educational content regarding skin and skin care. You can withdraw your consent to receiving newsletters, SMS, campaigns and offers at any time by contacting us or using the unsubscribe link in each newsletter and SMS.

If you choose to participate during the skinome.com registration process or at other times when you may provide personal information, the information you provide may be used to create and deliver direct marketing to you.

Direct marketing includes all types of marketing, such as our regular email list, SMS and postal mailings, which may consist of promotions, special discounts, new product launches, upcoming updates, skincare advice, product recommendations and other relevant information ("Opt-In Communications").

We will never disclose your information to unauthorized parties or sell it to external parties.

15.5 With whom do we share personal data?

Payment solutions 

Legal basis: To be able to fulfill the purchase agreement.

In order to be able to charge, manage invoices and payments, we share data with Shopify and Klarna. Shopify and Klarna will collect personal data about you in connection with payment. Shopify and Klarna are therefore data controllers for this data according to the companies' terms and conditions. See Klarna's terms and conditions or Shopify's terms and conditions .

Transport company/Freight company/Unifaun

Legal basis: To be able to fulfill the purchase agreement.

Our shipping companies receive the personal data required to fulfill and deliver your order.

Google/Facebook

Legal basis: Balancing of interests.

We share analytics data via third-party cookies for marketing and web analytics to improve our services. We do not record any information about the visitor's IP address, therefore the information about you can never be linked to your identity.

We use the analysis tool Google Analytics to improve the content, navigation and structure of the website. The analysis tool uses JavaScript and cookies and the information about your use is anonymized.

To avoid having your information saved, you can choose not to accept cookies in your browser.

Direct marketing

Legal basis: Customer consent.

In order to send you information about our products and services, we use an external CRM system where we store your email address. You can cancel your subscription at any time, either via the link in the newsletter or by contacting us directly at info@skinome.se .

Authorities

Legal basis: Exercise of official authority and task of public interest.

Upon request, we may be required by law and authority decisions to disclose certain personal data, for example to the Police in connection with a criminal investigation.

Other

Legal basis: Balancing of interests.

We may, where appropriate, transfer your personal data to recipients other than those specified above if it is necessary for our business. All processing of personal data is carried out with a high level of security and confidentiality. We may also share information with potential buyers if we were to sell all or part of the business or in the event of a merger.

15.6 Recruitment and personnel administration

This applies to processing job applications and any new employment. Termination of employment. Administration of any rehabilitation and discrimination cases.

• CV
• Name
• Phone number
• Email address
• Physical address
• Picture uploaded by the candidate (optional)
• Social security number
• Personal letter which may include medical history etc.
• Email exchange between the recruitment manager and the candidate
• Notes from the recruitment manager regarding interviews
• Test results from work experience related to the position
• Contact information for references

Legal basis: legitimate interest in completing or terminating recruitment processes and, where applicable, retaining information about security in cases of discrimination or similar. Explicit consent in cases where sensitive information may be present.

Storage period: 60 months from the collection or completion of the recruitment process.

To follow up on references during recruitment

If someone has provided contact information for references during the recruitment process, we only save their name, phone number, and email address. We retain the information until the recruitment process is complete.

16.1 What are cookies?

Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. At skinome.com we use the following cookies:

1) Session cookies (a temporary cookie that expires when you close your browser or device)

2. Persistent cookies (cookies that remain on your computer until you delete them or they expire)

3. First-party cookies (cookies set by the website you are visiting)

4. Third-party cookies (cookies set by a third-party website. We use these primarily for analytics, such as Google Analytics)

5. Similar technologies (technologies that store information in your browser or on your device in a way similar to cookies)

The cookies we use generally improve the services we offer. Some of our services require cookies to function properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and to save functional settings such as language and other information. We also use cookies to be able to target relevant marketing to you.

16.2 Influence the use of cookies

Your browser or device gives you the ability to change the settings for the use and scope of cookies. Go to the settings for your browser or device to learn more about how to adjust your cookie settings. Examples of what you can adjust are blocking all cookies, only accepting first-party cookies, or deleting cookies when you close your browser. Keep in mind that some of our services may not work if you block or delete cookies. You can read more about cookies in general on the Swedish Post and Telecom Agency's website, pts.se.

16.3 How long we store your personal data

We store personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing procedures that ensure that we do not store unnecessary personal data and we minimize the storage period to the greatest extent possible. Normally, we store your customer data for a maximum of three years from your last customer contact. However, we store data required by the Accounting Act for up to eight years.

16.4 How we protect your personal data

We have taken appropriate security measures to protect your personal data against loss, misuse and unauthorised access. The number of people who have access to your personal data is limited. Only those of us who need to process your personal data have access to it. The suppliers with whom we share personal data will only process it on our behalf and in accordance with our instructions.

16.5 You control your personal data

You have the right to see which of your personal data is held by Skinome Research AB and to request that this be deleted.

To access that information or delete your data, your request must be in writing, contain your full name and social security number, and be signed by you.

Send your application to Skinome Research AB, Hornsgatan 172, 117 28, Stockholm. The information or confirmation of deletion will be sent to your public registration address without undue delay.

You can always use the unsubscribe link found in all campaigns, offers and newsletters we send you.

If your data is incomplete, inaccurate or irrelevant, you have the right to request that it be corrected or deleted. You also have the right to claim damages if the processing of your personal data has not complied with the law.

Among the things that cannot be deleted are data required by the Accounting Act and data required for Skinome Research AB to be able to fulfill its obligations in the event of, for example, complaints.

It is important to us that you feel safe. We protect your personal integrity and always strive to treat your personal data with the utmost respect. If you still believe that we are processing your personal data incorrectly, please contact us. You also have the opportunity to file a complaint with the Swedish Data Protection Authority, which is the authority that supervises the processing of personal data.

Skinome Research AB reserves the right to make changes to this privacy policy at any time, to the extent necessary to address disruptions or meet new legal and technical requirements. All changes to this privacy policy will be published on the website.

For further information about our personal data processing, please contact info@skinome.se.