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You get priority.
As a subscriber, you always have priority access to our fresh products and will never have to go without your skincare.

HOW IT WORKS

Frequently asked questions

  • Below you will find recommended order intervals for our products:

    Light Emulsion , Rich Emulsion , Derma Emulsion & Intense Emulsion

    Recommended order interval is 8 to 12 weeks.

    Probiotic Concentrate , Azelaic Concentrate & Retinal Concentrate

    Recommended order interval is 8 to 12 weeks.

    Mineral Cleanser, Squalane Oil Cleanser & Glycerin Foam Cleanser

    Recommended order interval is 12 to 16 weeks.

    Rich Body Cream

    Recommended order interval is 8 to 12 weeks.

    You can change the order interval yourself at any time in the subscription portal after you have started your subscription.

  • No, there is no binding period for subscriptions, you can change, skip an order or end your subscription at any time.

  • For your first subscription order, we offer debit cards and gift cards as payment methods. For subsequent subscription orders, we only offer card payment as payment is automatically deducted with each order.

  • When you have placed your first subscription order, you will receive a confirmation email that your subscription has started and information on how to manage your subscription through our subscription portal. You can access this either by having an account on our website or via a link that you receive in your email, read more here.

  • Yes, you can easily make changes by logging into your account. There you can adjust your subscription's order interval, product quantity, add or switch between different products, and update your payment and shipping information via the subscription portal.

  • You always have free shipping on subscription orders. For orders to Norway there is no import VAT or customs fee.

  • When you fill in your shipping address, your shipping method will be automatically selected. You always have free shipping on your subscription orders.

    Sweden: Budbee Box (2-3 business days)

    When placing an order, your nearest parcel box will automatically be selected for delivery. Via the Budbee app or your tracking link via email, you have the option to change to a different parcel box at no extra cost once Budbee has registered your order.

    Orders to addresses not covered by Budbee are delivered with PostNord. Is your nearest parcel box far away? Contact us at info@skinome.se and we will help you.

    Norway: PostNord Tracked Letter (3-5 business days)

    Germany: DHL Home Delivery (2-4 business days)

    Rest of EU: UPS Home Delivery (2-4 business days)

THIS IS WHAT YOU GET