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WELCOME TO
Here you will find answers to frequently asked questions about delivery & returns - how to make a return or complaint, what delivery options we offer and our return policy. If you have any questions, you can always contact our customer service at info@skinome.se.
We deliver throughout the EU and to Norway.
You always have free shipping for subscription orders.
For one-time purchases, we offer free shipping with selected delivery options.
DHL Service Point - 3-5 business days
DHL Home Delivery - 3-5 business days
UPS Home Delivery - 3-5 business days
FedEx Home Delivery - 3-5 business days
Delivery methods may vary depending on your shipping destination.
We always offer free shipping on your subscription orders.
DHL Service Point - 3-5 business days
DHL Home Delivery - 3-5 business days
UPS Home Delivery - 3-5 business days
FedEx Home Delivery - 3-5 business days
Delivery methods may vary depending on your shipping destination
Your chosen delivery method for your first subscription order will be your delivery method for your recurring orders. If you want to change your method, please reach out to us at info@skinome.se
Your chosen delivery company for your order will send you all relevant tracking information by SMS, email or through their app. If you are missing any information, please reach out to us at info@skinome.se
When purchasing goods on the site, a 14-day right of withdrawal always applies in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying Skinome within 14 days of you or your representative receiving the ordered goods (the withdrawal period).
When exercising the right of withdrawal, the product must be returned within 14 days from the date you notify Skinome of the exercise of the right of withdrawal. The product must be sent well packaged and in good condition. Returns must be made to Skinome according to the methods and instructions specified by Skinome.
In the event of a right of withdrawal, the products need to be unused and unopened for a return to be valid. For a return to be valid, you must also have received the package or collected it from your agent.
An unclaimed package that is automatically sent back to us is not considered a valid return and we may charge an additional fee for it.
We charge a fee of 9 EUR for a return, or 19 EUR for an uncollected package.
If you do not collect your package and it is automatically sent back to us, we will charge an additional fee for the additional handling cost and we may have to dispose of the product. As our skincare is fresh, it is important to collect it quickly if you have ordered it to a postal agent.
If the return/complaint is approved, we will refund the amount for your order within 14 days.
You register your return or complaint by filling in your email address and order number here . Then follow the instructions to book your return and get access to a return shipping label.
Is your product defective? Click here to register a complaint. Fill in your order number and email address and then click on the text "Is your product defective? Click here to register a complaint."
The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the goods are defective when you receive your order, you should contact Skinome as soon as possible, but no later than 14 days after you receive your order.
Complaints made within two months of discovering the defect are always considered to have been submitted in a timely manner. You have a 3-year right of complaint on goods purchased on the Site.
