1. Right of Withdrawal

1.1 Right of Withdrawal

When you purchase products through the Site, you have a 14-day right of withdrawal in accordance with applicable consumer protection law. This means that you may withdraw from your purchase by notifying Skinome within 14 days of the date on which you, or a person acting on your behalf, received the product (the withdrawal period).

1.2 Exercising Your Right of Withdrawal

If you exercise your right of withdrawal, you must send the product back within 14 days of notifying Skinome. The product must be securely packaged and in good condition. Returns must be made in accordance with the methods and instructions provided by Skinome in Section 2, Returns.

1.3 Costs and Diminished Value

If you withdraw from your purchase, Skinome will refund the amount you paid for the product, less any return shipping costs. Skinome may also deduct an amount reflecting any reduction in the product’s value if, and to the extent that, the reduction results from your handling of the product beyond what was necessary to establish its nature, characteristics or functioning.

1.4 Refunds

Skinome will issue the refund as soon as possible, and no later than 14 days after we have received your return and emailed you a return confirmation. The refund will be made using the same payment method you used for the purchase, unless we have agreed otherwise or that method of refund is unavailable.

2. Returns

2.1 Returns

To return a product under the right of withdrawal, it must be unused and unopened. You must also have received the package or collected it from the collection point. A package that is not collected and is automatically returned to us does not count as a valid return. We may charge an additional fee in accordance with Section 8.3.

If a product has been damaged or used, no refund will be issued. Always check that your shipment is undamaged when it arrives.

You can register a return or a complaint about a faulty product here. Enter your email address and order number, then follow the instructions.

We charge a return fee of SEK 59.

For an approved return or complaint, we will refund the amount paid for your order within 14 days.

2.2 Uncollected Packages

If you do not collect your package and it is automatically returned to us, we will charge an additional fee to cover the extra handling costs and the possibility that the product will have to be discarded. Because our skincare products are fresh, it is important to collect them promptly if you have chosen delivery to a collection point.

The fee for an uncollected package is SEK 149.

2.3 Right to Complain About a Faulty Product

You have the right to complain about products that are faulty under applicable consumer protection law. If you discover a fault, you must contact Skinome within a reasonable time after you noticed or should have noticed it. Under Swedish law, a complaint made within two months of discovering the fault is always considered to have been made in time. Register your complaint here, and we will then contact you. Complaints made within two months of discovering the fault are always considered to have been made in time. You have the right to complain about faulty products purchased through the Site for three years.

2.4 Remedies for Faulty Products

Once the product has been returned and the complaint has been approved, Skinome will provide a remedy in accordance with applicable consumer protection law. Skinome aims to do so within 30 days of receiving the complaint, although it may sometimes take longer. Skinome reserves the right to reject a complaint if the product is found not to be faulty under applicable consumer protection law. In handling complaints, Skinome follows the guidance of the Swedish National Board for Consumer Disputes. See www.arn.se. Further information is available at www.konsumentverket.se.

Last updated: 27 August 2026