1. Delivery and Shipping

1.1 Shipping
We deliver throughout the EU and to Norway.

1.2 Delivery Time
Products that are in stock are normally delivered within the number of business days stated when you select the delivery method for your order. Sections 1.4 and 1.5 also specify the estimated delivery time for each delivery option.

Unless otherwise expressly agreed, you have the right to cancel the purchase if delivery takes more than 14 days and the delay is not attributable to you as the customer.

1.3 Collecting Your Package
If your package is delivered to a collection point, you must collect it within the period specified in the delivery notification. Packages should normally be collected in person upon presentation of valid identification and your order number.

You will always receive a notification stating where and when your package can be collected. Notifications may be sent by email or regular mail and, if you have provided your mobile phone number, also by telephone or SMS.

1.4 Delivery Options for Subscription Orders
We always offer free shipping on your subscription orders.

The following delivery options are available for subscription orders, depending on the delivery destination:

DHL Service Point – 3–5 business days

DHL Home Delivery – 3–5 business days

UPS Home Delivery – 3–5 business days

FedEx Home Delivery – 3–5 business days

Delivery options may vary depending on the delivery destination.

The delivery option you select for your first subscription order will also apply to all subsequent recurring subscription orders. If you would like to change your delivery option, please contact us at info@skinome.se.

1.5 Delivery Options for One-Time Purchases

The following delivery options are available depending on the delivery destination:

DHL Service Point – 3–5 business days

DHL Home Delivery – 3–5 business days

UPS Home Delivery – 3–5 business days

FedEx Home Delivery – 3–5 business days

Delivery options may vary depending on the delivery destination.

Last updated: 27 August 2026